CUSTOMER SERVICE ADVISOR^TM

Customer Service Advisor^TM is a digital database of Operator, Diagnostic and Technical manuals
for John Deere products.

WHAT IS JOHN DEERE CUSTOMER SERVICE ADVISOR?

It is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.

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PARTS & SERVICE SOLUTIONS VIDEO

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MACHINE MAINTENANCE AND REPAIR

For customers that prefer to perform their own machine maintenance and repair, we offer a suite of options to ensure you are enabled to do so, including:

Tiered Portfolio of Parts: OEM, REMAN, and A&I/Sunbelt
Tools: Common and Special
Manuals: Operator, Technical, and Parts
Safety and Training Videos
Apps and Simulators

QUESTIONS TO CONSIDER:

Do you perform the majority of your own equipment repairs?

Are your technicians comfortable working with a digital diagnostic resource such as John Deere Customer Service ADVISOR?

How often do you require access to technical or diagnostic information?

RESOURCES

Manuals

Safety Videos

Simulators

MyJohnDeere

SUBSCRIPTION

Submit the form below to request more info about a John Deere Customer Service ADVISOR subscription.

REQUEST

JOHN DEERE CUSTOMER SERVICE ADVISOR CAPABILITIES

FEATURE	CUSTOMER CAPABILITY
Access Owner's and Technical Manuals
Look up and troubleshoot diagnostic codes
Machine diagnostic connectivity with EDL
Perform machine calibrations* that require EDL
Access Service Advisor Online
Clear Latched Aftertreatment DTC's (Only Available on John Deere Engines.)
Reprogram Machine Controllers
View DTAC solutions / submit DTAC cases
Utilize Service Advisor Remote
Submit Service Advisor report card

ONLINE VS. OFFLINE CAPABILITIES

FEATURE	CUSTOMER CAPABILITY
Access to Service Advisor webpage
Access Owner's, Repair and Technical Manuals
Search technical information
Connected diagnostics and readings
Completing test and calibrations

Customers have the ability to access Service ADVISOR online and requires no installation of software and data on a computer or a purchase of an EDL. Access will be given to the customer's MyJohnDeere user ID for access to the system. If a customer would like to connect to a machine to complete connected diagnostics, readings, tests and calibrations, the customer would require the Service ADVISOR offline application and EDL.

*Not all calibrations will be available.

In 1953, Wyatt (JR) Smith bought Smith Tractor Company. Smith originally purchased a Ford tractor dealership until the company took on John Deere products in January of 1987. Since then, Smith Tractor Company has proudly provided John Deere equipment and service throughout Florida & Alabama. Our customer base is built on relationships and in today’s corporate world that is a rare commodity. You will find quite a bit of inventory if you take a trip to one of our locations.