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WHAT IS JOHN DEERE CUSTOMER SERVICE ADVISOR?

It is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.

MACHINE MAINTENANCE AND REPAIR

For customers that prefer to perform their own machine maintenance and repair, we offer a suite of options to ensure you are enabled to do so, including:

  • Tiered Portfolio of Parts: OEM, REMAN, and A&I/Sunbelt
  • Tools: Common and Special
  • Manuals: Operator, Technical, and Parts
  • Safety and Training Videos
  • Apps and Simulators

QUESTIONS TO CONSIDER:

Do you perform the majority of your own equipment repairs?

Are your technicians comfortable working with a digital diagnostic resource such as John Deere Customer Service ADVISOR?

How often do you require access to technical or diagnostic information?

SUBSCRIPTION

Submit the form below to request more info about a John Deere Customer Service ADVISOR subscription.


JOHN DEERE CUSTOMER SERVICE ADVISOR CAPABILITIES

FEATURE
CUSTOMER CAPABILITY

Access Owner's and Technical Manuals

Look up and troubleshoot diagnostic codes

Machine diagnostic connectivity with EDL

Perform machine calibrations* that require EDL

Access Service Advisor Online

Clear Latched Aftertreatment DTC's (Only Available on John Deere Engines.)

Reprogram Machine Controllers

View DTAC solutions / submit DTAC cases

Utilize Service Advisor Remote

Submit Service Advisor report card

ONLINE VS. OFFLINE CAPABILITIES

FEATURE
CUSTOMER CAPABILITY

Access to Service Advisor webpage

Access Owner's, Repair and Technical Manuals

Search technical information

Connected diagnostics and readings

Completing test and calibrations

Customers have the ability to access Service ADVISOR online and requires no installation of software and data on a computer or a purchase of an EDL. Access will be given to the customer's MyJohnDeere user ID for access to the system. If a customer would like to connect to a machine to complete connected diagnostics, readings, tests and calibrations, the customer would require the Service ADVISOR offline application and EDL.

*Not all calibrations will be available.

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In 1953, Wyatt (JR) Smith bought Smith Tractor Company. Smith originally purchased a Ford tractor dealership until the company took on John Deere products in January of 1987. Since then, Smith Tractor Company has proudly provided John Deere equipment and service throughout Florida & Alabama. Our customer base is built on relationships and in today’s corporate world that is a rare commodity. You will find quite a bit of inventory if you take a trip to one of our locations.

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Frisco City, AL
3854 Bowden St.
Frisco City, AL 36445
Phone 251-267-2500
Toll Free 800-221-4052 Option 3

Atmore, AL
8974 Hwy 31
Atmore, AL 36445
Phone 251-368-1720
Toll Free 800-221-4052 Option 2

Jay, FL
3834 Highway 4
Jay, FL 36445
Phone 251-675-4505
Toll Free 800-221-4052 Option 1

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