For customers that prefer to perform their own machine maintenance and repair, we offer a suite of options to ensure you are enabled to do so, including:
Tiered Portfolio of Parts: OEM, REMAN, and A&I/Sunbelt
Tools: Common and Special
Manuals (Operator, Technical, and Parts)
John Deere Customer Service ADVISOR: Digital database of operator, diagnostic, and technical manuals
Apps and Simulators
Other resources to stay connected and provide support include:
Do you perform the majority of your own equipment repairs?
Are your technicians comfortable working with a digital diagnostic resource such as John Deere Customer Service ADVISOR?
How often do you require access to technical or diagnostic information?
| FEATURE | CUSTOMER CAPABILITY |
|---|---|
| Access Owner's and Technical Manuals | |
| Look up and troubleshoot diagnostic codes | |
| Machine diagnostic connectivity with EDL | |
| Perform machine calibrations* that require EDL | |
| Access Service Advisor Online | |
| Clear Latched Aftertreatment DTC's (Only Available on John Deere Engines.) | |
| Reprogram Machine Controllers | |
| View DTAC solutions / submit DTAC cases | |
| Utilize Service Advisor Remote | |
| Submit Service Advisor report card |
| FEATURE | CUSTOMER CAPABILITY |
|---|---|
| Access to Service Advisor webpage | |
| Access Owner's, Repair and Technical Manuals | |
| Search technical information | |
| Connected diagnostics and readings | |
| Completing test and calibrations |
Customers have the ability to access Service ADVISOR online and requires no installation of software and data on a computer or a purchase of an EDL. Access will be given to the customer’s MyJohnDeere user ID for access to the system. If a customer would like to connect to a machine to complete connected diagnostics, readings, tests and calibrations, the customer would require the Service ADVISOR offline application and EDL.
*Not all calibrations will be available.
All fields marked with * are required.
John Deere Customer Service ADVISOR is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.
John Deere Customer Service ADVISOR is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibration
John Deere EDL Machine Interface Kit Electronic Data Link 3 ( EDL v3 ) Wireless – Kit Part Number SA5024
John Deere provides detailed product information, software solutions and parts needed for owners to keep their machines running. Read More About Ownership & Repair
Access to Service ADVISOR for Customers does not authorize or permit customers to perform warranty repairs on their equipment.
Customer Service ADVISOR can be installed on up to four computers per subscription. If customer needs Service ADVISOR on more than 4 computers, additional subscriptions will need to be purchased.
Must be installed on a computer (provided by customer) that meets the requirements for Customer Service ADVISOR software. Additional components required for software must also be furnished by the customer.
