John Deere Customer Service ADVISOR is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.

For customers that prefer to perform their own machine maintenance and repair, we offer a suite of options to ensure you are enabled to do so, including:

  • Tiered Portfolio of Parts: OEM, REMAN, and A&I/Sunbelt

  • Tools: Common and Special

  • Manuals (Operator, Technical, and Parts)

  • John Deere Customer Service ADVISOR: Digital database of operator, diagnostic, and technical manuals

  • Safety and Training Videos

  • Apps and Simulators

Other resources to stay connected and provide support include:

Questions to Consider

  • Do you perform the majority of your own equipment repairs?

  • Are your technicians comfortable working with a digital diagnostic resource such as John Deere Customer Service ADVISOR?

  • How often do you require access to technical or diagnostic information?


John Deere Customer Service ADVISOR Capabilities

FEATURE CUSTOMER CAPABILITY
Access Owner's and Technical Manuals
Look up and troubleshoot diagnostic codes
Machine diagnostic connectivity with EDL
Perform machine calibrations* that require EDL
Access Service Advisor Online
Clear Latched Aftertreatment DTC's (Only Available on John Deere Engines.)
Reprogram Machine Controllers
View DTAC solutions / submit DTAC cases
Utilize Service Advisor Remote
Submit Service Advisor report card

Online vs. Offline capabilities:

FEATURE CUSTOMER CAPABILITY
Access to Service Advisor webpage
Access Owner's, Repair and Technical Manuals
Search technical information
Connected diagnostics and readings
Completing test and calibrations

Customers have the ability to access Service ADVISOR online and requires no installation of software and data on a computer or a purchase of an EDL. Access will be given to the customer’s MyJohnDeere user ID for access to the system. If a customer would like to connect to a machine to complete connected diagnostics, readings, tests and calibrations, the customer would require the Service ADVISOR offline application and EDL.

*Not all calibrations will be available.

Submit the form below to request more info about a John Deere Customer Service ADVISOR subscription. 

All fields marked with * are required.


John Deere AG Customer Service Advisor. Starting at 2340.00 Per Year.

John Deere Customer Service ADVISOR is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.

John Deere Turf and Utility Customer Service Advisor. Starting at $1188.00 Per Year

John Deere Customer Service ADVISOR is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibration

John Deere SA5024 | $1376.93 | EDL Machine Interface Kit Electronic Data Link 3 ( EDL v3 ) Wireless

John Deere EDL Machine Interface Kit Electronic Data Link 3 ( EDL v3 ) Wireless – Kit Part Number SA5024

Download Smith Tractor Company App for Exclusive Specials

John Deere provides detailed product information, software solutions and parts needed for owners to keep their machines running. Read More About Ownership & Repair

Access to Service ADVISOR for Customers does not authorize or permit customers to perform warranty repairs on their equipment.

Customer Service ADVISOR can be installed on up to four computers per subscription. If customer needs Service ADVISOR on more than 4 computers, additional subscriptions will need to be purchased.

Must be installed on a computer (provided by customer) that meets the requirements for Customer Service ADVISOR software. Additional components required for software must also be furnished by the customer.